At Inqhubela (PTY) LTD, we strive to ensure that our customers are satisfied with their purchases. If for any reason you are not completely satisfied with your purchase, we offer the following refund and returns policy.
1. Returns Eligibility
- Products can be returned within 7 days of the delivery date.
- To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original packaging.
- Certain items such as custom orders or perishable goods may not be eligible for returns. Please check product details before purchasing.
2. Return Process
- To initiate a return, please contact us at [email protected] or call 060 850 0477 within 7 days of receiving your order. Please provide your order number and reason for the return.
- Once your return request is approved, you will be provided with instructions on how to return the item.
- The customer is responsible for return shipping costs unless the item is defective or damaged upon arrival.
3. Refund Process
- Once your return is received and inspected, we will notify you via email of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-14 business days.
- Shipping and handling charges are non-refundable, except in cases where the product was defective or damaged.
4. Damaged or Defective Items
- If you receive a damaged or defective product, please contact us immediately at [email protected] with your order details and photos of the damaged product.
- In such cases, we will provide you with a replacement or full refund, including shipping costs, at no additional charge.
5. Non-Returnable Items
The following items cannot be returned or refunded:
- Custom-made or personalized products.
- Products not in their original condition, damaged, or missing parts for reasons not due to our error.
- Items returned more than 7 days after delivery.
6. Exchanges
- If you need to exchange a product for a different item, please contact us at [email protected]. Exchanges are subject to product availability, and the returned item must meet the eligibility criteria outlined above.
7. Late or Missing Refunds
- If you have not received your refund within the specified time frame, please first check with your bank or credit card provider. There may be some processing time before your refund is officially posted.
- If you have checked with your bank and still have not received your refund, please contact us at [email protected] for further assistance.
8. Contact Information
For any questions regarding our refund and returns policy, please contact us at:
Inqhubela (PTY) LTD
Email: [email protected]
Phone: 060 850 0477
Address: Lake Farm, Lakeside Road, Kragga Kamma, Gqeberha
Effective Date: 01/10/2018