Refund and Returns Policy

Refund and Returns Policy

Last updated: April 14, 2024

Thank you for shopping at Inqhubela.

If, for any reason, You are not completely satisfied with a purchase
We invite You to review our policy on refunds and returns. This Return
and Refund Policy has been created with the help of the Return and Refund Policy Generator.

The following terms are applicable for any products that You purchased with Us.

Interpretation and Definitions Interpretation

The words of which the initial letter is capitalized have meanings
defined under the following conditions. The following definitions shall
have the same meaning regardless of whether they appear in singular or
in plural.


For the purposes of this Return and Refund Policy:

  • Company (referred to as either “the Company”, “We”,
    “Us” or “Our” in this Agreement) refers to Inqhubela (PTY) LTD, Lake
    Farm, Kragga Kamma Road, Kragga Kamma, Gqeberha.

  • Goods refer to the items offered for sale on the Service.

  • Orders mean a request by You to purchase Goods from Us.

  • Service refers to the Website.

  • Website refers to Inqhubela, accessible from

  • You means the individual accessing or using the
    Service, or the company, or other legal entity on behalf of which such
    individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Order within 14 days without giving any reason for doing so.

The deadline for cancelling an Order is 14 days from the date on
which You received the Goods or on which a third party you have
appointed, who is not the carrier, takes possession of the product

In order to exercise Your right of cancellation, You must inform Us
of your decision by means of a clear statement. You can inform us of
your decision by:

We will reimburse You no later than 14 days from the day on which We
receive the returned Goods. We will use the same means of payment as You
used for the Order, and You will not incur any fees for such

Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 14 days
  • The Goods are in the original packaging

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable
    to be returned, deteriorate rapidly or where the date of expiry is
  • The supply of Goods which are not suitable for return due to health
    protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded. Unfortunately, Goods on
sale cannot be refunded. This exclusion may not apply to You if it is
not permitted by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:

Lake Farm
Kragga Kamma Road
Kragga Kamma

We cannot be held responsible for Goods damaged or lost in return
shipment. Therefore, We recommend an insured and trackable mail service.
We are unable to issue a refund without actual receipt of the Goods or
proof of received return delivery.


If the Goods were marked as a gift when purchased and then shipped
directly to you, You’ll receive a gift credit for the value of your
return. Once the returned product is received, a gift certificate will
be mailed to You.

If the Goods weren’t marked as a gift when purchased, or the gift
giver had the Order shipped to themselves to give it to You later, We
will send the refund to the gift giver.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

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